Ticketing System is accessible to all users via a web interface both as an intranet (for internal users) and the internet (for external users). It is simple for users to enter data or update their information.
Users can send tickets via phone, email, or through an account that has been registered. Customers can relay their concerns through these channels if they encounter glitches.
Letting customers view ticket status makes them feel as though they are part of the process. Private actions on tickets are filtered, as not all entries on the ticket are viewable to customers.
Ticketing Systemn maximizes organization by grouping related tickets into ticket queues, for example "Needs Dispatch." Related tickets are grouped so it becomes easier for users to manage them.
A ticket history is preserved. Ticket history tracks the progress of a project. It supports documentation for disputes. It traces problems. Even after a ticket is resolved, the ticket history remains in the system.
Ticketing System has various mechanisms to issue notifications about system activities to all end users. Any change in status, for example, will prompt a message through notification emails or texts sent to customers.
Ticketing System lets you upload and store files for a ticket, a site, or a technician. When the technician arrives on site, he has all the files he needs already in the system such as photos, word docs, or pdfs.
Ticketing System does not tie you up. Instead, it is flexible enough to suit your needs. We offer a service to alter the source codes, so the features and functions become in finely tuned with your needs.