How A Service Ticket System Gives Your Customers Superior Customer Service

Ticketing System is a 100 percent web based system used to open tickets at a central location and dispatch them to workers. Geographical location means nothing. Workers that support (work the tickets) can be in the same town or around the country.

Ticketing System works by issuing tickets when problems arise. Let's say for example, that you run a computer store that rents equipment. If one of your customers has problems with their equipment (under your management) you can open a ticket.

Opening a ticket is merely describing what needs to be fixed for your customer. You can load in dozens or hundreds of tickets. When you open a ticket it goes in as NEW. New tickets are not assigned. Tickets can come from your office, your field workers, or your customer. If you'd like a ticket interface on your site that is not a problem.

Once a ticket is opened, the next step is to dispatch it. Dispatching a ticket means that you assign it to a worker who takes over responsibility for the ticket. Within Ticketing System you maintain a list of vendors (or workers) in a database. These are the people that work the tickets. They can be employees or vendors.

Dispatching a ticket places that ticket in your vendors work queue. It also sends them an email stating that you have dispatched a ticket to them and it needs to be worked.

Upon receiving the email, the vendor logs into their area (you maintain their username and password) where they take control of the ticket. When they do, you see it in your system.

Now the vendor works the ticket. As they work, they report what they have done onto the ticket, along with any parts they have purchased. You, with administrator rights, can see everything that is being done.

With Ticketing System your job becomes a matter of managing tickets. You have the reports and visibility required to handle hundreds of open tickets. With your vendors working only the tickets assigned to them, it is easy to manage dozens of vendors and hundreds of tickets.

Ticketing System works beautifully making an organizational marvel out of chaos. Get your problems organized onto tickets. Support your customers in the best way possible. Customers too have instant status of their open tickets. This is just a better way to support your customers.