Ticketing System organizes three groups of people into a simple, unified system:

1. Your customers - those that create tickets.
2. Your managers - those that manage tickets.
3. Your vendors - those that work on tickets.

You, the Administrator, sit above everyone. You have a global view (and full control) over all the tickets in the system. Your managers manage. They can open tickets, dispatch tickets (to workers), and review tickets. You do not need many managers. One or two people can manage thousands of clients, hundreds of tickets, and dozens of vendors.

Vendors (ticket workers) have a limited view. They can see only the tickets dispatched (assigned) to them. They have a software portal all their own containing only tickets they are currently working on.

Once you setup groups (by giving everyone their username and password) you're ready to start managing tickets.

When a problem comes up, don't internalize. Don't stress over it. Don't try to manage it in your head. Just Open A Ticket, enter the information, and you're done! You can relax now because the ticket is being handled. The details get entered onto the ticket as it is being worked. Let Ticketing System handle the details. It's made to organize mountains of information.

With ticket is in the system, the next step is to dispatch it to a vendor. Simply click dispatch and select the vendor (from your vendor database). The system sends an email to the vendor instructing them to log in and take control of the ticket. They report everything they do on the ticket. You, as the Administrator, can see exactly what's been done to each ticket throughout the system. It's easy when the information is organized.

Tickets move through the system in stages:

1. They start as New Tickets.
2. Then they become Dispatched Tickets (in control of the vendor).
3. Then they become In-Work Tickets.
4. Then they become Complete tickets.
5. Once you are done with the ticket, they become Archived tickets.

Your managers can control hundreds of tickets simultaneously. They know what stage a ticket is in. They know exactly what is going on with the ticket. They always know what vendor to call. With Ticketing System customer support is simply a matter of moving tickets through the system.

Ticketing System brings order to chaos. What seemed so out of control before is managed now. The most amazing thing is Ticketing System is keeping impeccable records. Everything done to every job is recorded and archived in Ticketing System. You can refer back to any job to see exactly what was done, who did it, and when. You will not believe how organized you can become!